Shipping policy

Shipping

Where your order ships from

Smb products are made and dispatched by our manufacturing partners in China and sent directly to you. That is what keeps the price where it is, and it is why delivery takes longer than a domestic warehouse would. We would rather tell you before you buy than surprise you after.

Where we ship to

The United States, Canada, Australia and New Zealand.

Cost

Shipping is free to all four countries, on every order, with no minimum. Nothing is added to your total after you place your order.

Processing

Orders are dispatched within 1–3 business days. You will get an order confirmation straight away, and a second email with tracking once your parcel ships.

Estimated delivery

10–30 calendar days from the day you order, including both processing and transit, to the United States, Canada, Australia or New Zealand.

These are estimates rather than guarantees. Customs checks, public holidays and the November–January peak can add time.

Tracking

Every order ships with tracking. If your tracking has not updated for 7 days, email us and we will chase it for you.

Customs and import duties

Your order may attract import duties or taxes charged by your own country. These are not included in what you pay us and are the recipient’s responsibility. We cannot predict them and we cannot pay them on your behalf.

If a parcel does not arrive

If your order has not reached you 45 days after you placed it, contact us and we will refund or replace it. You do not need to chase the carrier yourself.

Address accuracy

Please double-check your delivery address at checkout. We can amend it before dispatch, but once a parcel has shipped we cannot reroute it. If a parcel comes back to us as undeliverable because the address was wrong or incomplete, we will contact you to arrange a reshipment or refund the item price.

Prices and currency

Prices are set in US dollars. Where your country is supported, the store shows and charges you in your local currency at Shopify’s conversion rate. The currency and amount shown at checkout, before you pay, are what will be charged.

Returns

If your order arrives wrong, damaged or faulty you have 30 days and we refund or replace it — and you never post anything back to us. We do not offer refunds for a change of mind. Full detail in our Refund Policy.

Questions

Email info@smbbags.com and a person will answer.