Shipping & Returns
The short version. Full detail lives in our shipping policy and refund policy.
Shipping
Orders are dispatched within 1–3 business days and arrive 10–30 calendar days from the day you order, including processing and transit.
We ship to the United States, Canada, Australia and New Zealand, and shipping is free to all four on every order. Nothing is added after you place your order.
Delivery windows are estimates, not guarantees. Customs checks, public holidays and the November–January peak can add time.
Nothing to pay on delivery. Import duties and taxes, where a country charges them, are covered by what you have already paid us — we do not pass them on to you. If a carrier ever asks you for an import charge, send us the notice and we will cover it.
If something is wrong — 30 days
If your order arrives wrong, damaged or faulty, email info@smbbags.com within 30 days of delivery with your order number and a photo. We refund you in full or send a replacement, whichever you prefer.
You do not post anything back. Return postage across an ocean costs more than the bag, and we would rather spend that on putting your order right.
Changed your mind
We do not offer refunds simply for a change of mind. Your order travels a long way to reach you, and that cost stands whether the bag comes back or not — it is part of how the price stays where it is.
You can cancel for a full refund any time before dispatch, usually within 24 hours of ordering. Email us as soon as you can and we will stop the order if it has not already left.
None of this affects your rights if the bag arrives wrong, damaged or faulty, or if it never arrives at all.
Timing
Approved refunds go to your original payment method within 5 business days; your bank may take a further 3–10 business days to show it.
If a parcel has not arrived 45 days after you ordered, contact us and we will refund or replace it.